Description

JohnstoneAndJewelry Shipping (IMPORTANT NOTICE) U WILL RECEIVE THE SAME THING IN THE PICTURE 100% Guaranteed IF NOT U WILL GET A FULL REFUND) With Shipping Time International Shipment Orders Arrived Within 2-4 Business Approx weeks, Depending On Customs In Your Country Shipments Could Take Longer. Colors Can Be Vary A Little Bit If You Have Any Questions, Do Not Hesitate Feel Free To Contact Us! We Would Love To Hear From You. If You Need More Than This, ease Let Us Know, We Will Create A Special Offer Listing For You. The Purchased Product shipped to winning Buyers within 1 business day after receiving the payment. The parcel with Item will be shipped from India. Economy shipping - The delivery time takes 15-45 Business days usually (Depend on country location). Standard/Express Shipping - The delivery time takes 3-7 Business days usually (Depend on country location). The customers are responsible for additional charges VAT, Custom fees, Import Duty etc. (if any). Your patience, kindness & understanding will always be appreciated. Note : For Brazil and Russian Federation here is no courier Service so we can send all the parcel by Post Office - Economy Shipping and Speed Post service. Payments We except all payments by Paypal only.Payment should be made within 7 days of purchase. Return & Refund Policy we offer a 30 days risk free return policy. If you don't like the item(s), you can return it for a full refund or replacement (which you'll prefer). The 30 day return period begins from the day you received the item(s). Shipping cost, insurance, duties and taxes fees is Non-refundable. Please contact us before sending any return. Send returns by registered mail only. Return of the damaged / used item will not be accepted. Feedback If you are satisfied with our service, we sincerely hope you can leave us a positive comment and rate the details of the transaction (Detailed Seller rating) with a “Perfect Five Stars” Please do not leave us 1,2,3 or 4 star detailed seller rating or neutral feedback or case because they are all the same as the negative feedback. Our goal is to make you a happy buyer and have a pleasant shopping with us. If any problem, please contact us firstly before leaving negative feedback or doing a case, we’ll do a great effort to help you out and solve the problem. FAQ's 1 - What is JohnstoneAndJewelry's primary business? We are specialists in Color Gemstones. If you are looking for natural high grade gemstones, you have come to the right place. 2 - Do you have any store or office where I can view the items I am interested in? Yes, We have. Your most welcome at our Office in Jaipur, India. 3 - How Quickly do you respond to Emails? During business day and working hours we'll usually respond to all emails within few hours or on same day. 4 - Can I return an item if I'm not happy with it? what is your Refund Policy? Of cource, we offer a 15 days risk free return policy. If you don't like you can return it for a full refund or replace or partial refund (which you'll prefer), no questioned asked. The 15 day return period begins from the day you received the item(s). 5 - How do I return an item? It’s very simple - all you have to do is let us know as soon as possible and we will provide instructions on how to return the item to us. The item should be sent back to us as received, in a saleable condition i.e. unworn and without damage to the item. We reserve the right to reject refund claims where we believe the item is not returned in a saleable condition. 6 - How will I be refunded? Refunds will be issued in full for the original item price you paid. Refunds will be processed promptly (typically within three working days) via the same payment method you used to make the purchase. 7 - I like a piece of Gemstone on your site but would you make a small change (in shape/size) for me? As we manufacture all of our own products, we can make small changes to the shapes/ size or re-cut for you at no extra charge. 8 - Are your Gemstones Natural? All of the Gemstones we use are 100% natural. 10 - Do you sell jewelry also? Yes we do sell Jewelry and we have many stones and jewelry in stock which is not featured on the website. If you are searching for a particular Jewelry please let us know and we will try our best to prepare for you what you are looking for (Silver or Gold Jewelry with color Gemstones). 11 - Where are your gemstones sourced from? We source our gemstones from around the world direct from the mining place. We have direct link with the miners of many African countries like – Madagascar, Tanzania, Nigeria, Mozambique, Ethiopia etc. Apart from this we have good hold on Indian Mining Place. If you have a questions about any of our stones please contact a member of our team. 12 - Do you sell Certified Gemstones? Yes, most of our customers don't require any certification but on the demand of our customers We send the Gems to gems testing lab for Testing Certificate. For Testing report of Each piece you need to pay US $ 10 extra. 13 - Can I see the process of gemstone manufacturing at your factory? Yes, Your most welcome. Please contact us. Have a nice day!!! Thank You!!